Personal booking service and terms
2026-11-07
Service scope
We help arrange travel activities and attraction tickets. Activities are supplied by their respective providers; this is not the official website of Tripadvisor, Viator or any attraction. What we can book depends on current supplier availability and service confirmation.
Quotes and payment
Reference prices do not apply to all dates. Quotes for your date, travellers and option expire and are checked again before payment. Once OEN payment is successfully verified, the order enters the booking stage; ticket issuance is not immediately guaranteed.
Delivery and tickets
We update your order and notify you once issuance is confirmed. Booking staff send actual tickets separately to your designated email. Check the address and spam folder, and verify dates, travellers and activity details before departure.
Cancellations, changes and unavailable tickets
Open your order in My journeys and select ‘Request cancellation’. The supplier reviews your request. Your booking remains valid during review, and the decision appears in your order. If approved, your order moves to ‘Cancellation approved — refund processing pending’. We then handle the applicable refund. If declined, your booking remains unchanged. Cancellation requires supplier approval. Before ticket purchasing begins, a full refund is generally possible; after that, it depends on the order. Approved cancellations remain pending until refund processing is complete. Changes require supplier confirmation. Submitting a request does not confirm a change. If the original booking cannot be supplied after payment, we contact you about alternatives or a refund. We do not add charges without your agreement. Staff handle cancellations and refunds according to the actual situation.
Operating information
Activity browsing and price enquiries are available; online payment is not yet open; contact us below for service enquiries or requests to access, correct or delete personal data